Refund and Return Policy

At Runway Clothing Shop, we are committed to ensuring your complete satisfaction with every purchase. We understand that occasionally an item may not meet your expectations, which is why we have developed a transparent and customer-focused refund and return policy. This policy outlines the conditions and procedures for returning products purchased through our website, runwayclothingshop.com, which features styles inspired by or comparable to those found in premium luxury collections.

Eligibility for Returns

To be eligible for a return, all items must be unused, unworn, and in the same condition as when you received them. They should remain in their original packaging, including all tags, dust bags, hangers, and any accompanying accessories. Items that show signs of wear, alteration, washing, or damage will not be accepted for return. Certain categories of goods, such as final sale items, intimate apparel, or accessories, may not be eligible for return due to hygiene or other applicable reasons. Please check the product page at the time of purchase for any specific exceptions.

Return Process

If you wish to return an item, you must first initiate the return process through our customer support channels. Our team will provide you with the necessary instructions and documentation. Please ensure that the return package is securely sealed and that all original components are included. Once your return is received and inspected, we will notify you of the approval status. Approval is subject to our verification that the returned product meets all eligibility criteria.

Refunds

Upon approval of your return, a refund will be issued to your original payment method. Please note that while we process refunds promptly after approval, the time it takes for the refund to appear in your account may vary depending on your financial institution. Refunds will cover the full purchase price of the returned item. In cases where a product is returned after being used in a manner inconsistent with our policy, or if it fails to meet our return criteria, no refund will be issued, and the product may be sent back to you at your request.

Partial Refunds and Exchanges

Partial refunds may be granted in certain situations, such as when an item is returned in a condition that shows minor use but otherwise meets return criteria. If you prefer an exchange for a different size or color, you must follow the standard return procedure and place a new order for the desired item. We do not process direct exchanges to ensure inventory accuracy and speed of service.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately after delivery. We will arrange for the return of the affected item and, upon verification, provide a full refund or send a replacement, subject to availability. You must retain all original packaging and documentation to assist in our review of such claims.

Limitations and Customer Responsibility

Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. We are not liable for items that are lost or damaged in return shipment. We strongly recommend using a trackable and insured shipping method for any returns. Once a return is accepted, the refund will be processed as described above.

Amendments to This Policy

Runway Clothing Shop reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be posted on this page, and the policy in effect at the time of your purchase will govern your transaction.

Final Decision

All decisions regarding returns, refunds, and eligibility are at the sole discretion of Runway Clothing Shop. Our goal is to treat every customer fairly while maintaining the integrity of our product offerings. If you have any questions regarding this policy, please review the frequently asked questions section on our website or contact our customer service team before completing your purchase.

Thank you for choosing Runway Clothing Shop. We value your trust and are dedicated to providing you with a seamless shopping experience.